The CHATTY platform operator (hereinafter referred to as "we") attaches great importance to the privacy and protection of personal data of users, and thank you for your trust in us. We will take corresponding security protection measures as required by laws and regulations, try our best to protect your personal data safe, and provide you with reasonable and efficient privacy protection. Therefore, we have formulated this "Privacy Policy" (hereinafter referred to as "the policy") to explain to you how we will collect, use, store, protect and provide your data externally, and explain your rights.
This policy applies to the CHATTY platform developed and operated OLA PARTY PTE. LTD., and also to other Internet products developed and operated by OLA PARTY PTE. LTD., and its affiliates, but the Privacy Policy is set independently for other products. The collection, use, storage, and protection of user data are different from the provisions of this policy, and their provisions also suitable for this policy. CHATTY does not allow users under 18 years of age to register or use, personal data of users under 12 years of age is subject to both this policy and the "Children's Privacy Protection Statement". This Privacy Policy does not apply to services provided to you by other independent third-party vendors, nor does it apply to products or services on the CHATTY platform that have separately set legal notices and privacy policies. When third parties on our platform rely on our platform to provide services to you, the personal data you provide to third parties does not apply to this Privacy Policy.
Before using our products or services, please be sure to read and fully understand this Privacy Policy. Particularly, you shall pay attention to the terms marked in bold fonts, which may involve your important rights. Please use after confirming that you fully understand and agree on related products or services. Once you start using the products or services provided by us, it is deemed that you have fully understood and agreed with what we described in this policy.
CHATTY platform: refers to the CHATTY official website (CHATTY.sg) and application.
CHATTY platform services: CHATTY platform operators are based on the Internet and provide various services to you in various forms including the CHATTY platform website, users, etc. (including new service forms that emerge in the future development of technology). If the user logs in or uses the products or services of the affiliated company of the CHATTY platform operator, and the associated products or services do not have an independent user service agreement and privacy policy, then this privacy policy also applies to that part of the product or service.
CHATTY platform operator: OLA PARTY PTE. LTD., and its affiliated parties.
User: (hereinafter referred to as "you" or "user") refers to the individual or organization that registers, logs in, uses, browses, and obtains services under this agreement.
Personal data: refers to all kinds of data recorded by electronic or other channels that can identify the identity of a specific person or reflect the activities of a specific person alone or in combination with other data, including the name of the person, date of birth, ID information, personal biometric information, address, phone number etc.
Personal sensitive data: Refers to personal data that once leaked, illegally provided or misused may endanger the safety of people and property, easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment, including ID information, personal biometric information, bank account, property information, whereabouts, communication content, children information under 12 years of age (inclusive), health and physiological information and other information. (We will bold and underline prominently identify specific personal sensitive data in this privacy policy).
Deletion of personal data: refers to the act of removing personal data in the system involved in the realization of daily business functions to keep it from being retrieved and accessed.
Unless otherwise agreed, the definition used in The policy has the same meaning as the definition in the User Agreement.
The policy will help you understand the following:
Article 1 How do we collect and use your personal data
Article 2 How do we use cookies and similar technologies
Article 3 How do we share, transfer and publicly disclose your personal data
Article 4 How do we store your personal data
Article 5 How do we protect your personal data
Article 6 How do we deal with personal data of minors
Article 7 How you can manage your personal data
Article 8 Changes of this statement
Article 9 How to contact us
When you use our products and / or services, the personal data we need / may need to collect and process includes the followings:
1. To implement the basic functions of providing our products and / or services to you, you shall authorize us to collect and process the necessary data. If you refuse to provide the corresponding data, you will not be able to use our products and / or services normally;
2. In order to provide you with additional functions of our products and / or services, you can choose to authorize us to collect and process data. If you refuse to provide it, you will not be able to use the relevant additional functions or achieve the functional effects we intend to achieve, but it will not affect your normal use of our products and / or services.
You understand and agree:
(1) Register and Sign in
During the process of registering an account or using the service, the user needs to fill in some or submit some necessary information: your mobile phone number, nickname, user name created, gender. This data is collected to help you complete the registration of the CHATTY account. After the registration verification and you read and agree to The policy and user agreement, the account registration will be completed. You will be able to use short-messages, real-time audio/video calls, sending gifts, comments and other functions. If you do not agree to authorize or refuse us to obtain the above data, you will not be able to use the functions and services as registered users. During the registration process, if you provide the following additional information, it will help us provide you with a better service and experience: avatar, birthday, personalized signature, interests. But if you do not provide this information, it will not affect the basic functions of CHATTY.
(2) Real-name authentication and user identity verification
If you wish to use the relevant services or functions based on real-name authentication, you may need to complete the real-name identity verification. You agree and authorize us to collect your ID information (sensitive data) in order to complete the real-name authentication. This data is processed only to verify the identity of the internet user; We will adopt industry-leading technologies to protect your personal data, and implement encryption, limited authorization and/or other technologies or methods to prevent it from being used for other purposes (unless you otherwise authorize).
If you do not agree with us collecting the above-mentioned information, you will not be able to complete the real-name authentication or to use the relevant services, but this will not affect the normal use of other basic functions.
(3) Browse and Follow
When you browse on CHATTY platform, you cam "follow" other users that you find interesting. To implement this function, we will collect your device information when you use CHATTY (including the device model, operating system version, device settings, IMEI/MEID/Android ID/IDFA/IDFV/OAID/MAC ADDRESS/IMSI/ICCID/UDID/GUID. The same definition shall apply below)
(4)"Sharing and posts" function
You can post your moments on CHATTY, comment on or share those posted by other users. In this process, we will collect your device information, network access log information and user log information (including account information, operation time, operation records, network source address and destination address, source port, the client hardware characteristics, nicknames, introduction, note, logo, user information, share, comment records, The same definition shall apply below)
When you use "interests" tags, video updates, and photo walls functions, the content, pictures, voice, and video information that you upload will be stored in our server, because storage is necessary to achieve this function. You can delete this information at any time. Unless you choose or comply with relevant laws and regulations, we will not provide the above information externally or use it for other purposes than this function. Please note that the information you publish may involve personal data or even personal sensitive data of you or others. If you choose to upload pictures containing personal data, please consider more carefully whether to share or even publicly share relevant data when using our services. If you do not agree with us collecting this data, please do not upload or post, but it will not affect the use of other basic functions.
(1) Top up and Consumption
When you use the consumption function of CHATTY, we will collect your recharge records and consumption record, so that you can query your transaction records, and at the same time protect your property and virtual property to the greatest extent possible. During this process, we may collect your user ID or the third-party payment channel you use, The above data is sensitive data, but the collection of the above data is necessary for these related functions, otherwise the transaction process cannot be completed. We do not intend to, and cannot obtain your personal property data based on this data alone, nor can we identify the specific individual.
(2) Additional functions based on Camera
You can use services such as photograph, live broadcasting and video calls by enabling the use of your device camera, or use auxiliary functions such as activating flash in camera. During video call, the conversation data will be collected.
(3) Additional functions based on accessing to or uploading from your Album (Photos & Videos)
You can upload your photos, pictures, and/or videos by enabling accessing to and uploading from your device Album, to upload/update your profile avatar, post/share moments, communicate with our customer service and/or provide proof, etc.
(4) Additional functions based on Microphone Voice Technologies
You can enable the using of your device microphone to enjoy voice/video chat or record audio, during which we will collect your voice data. Please be aware that even if you have enabled your device microphone, the voice data will not be collected unless you actively click the microphone icon.
(5) Apply for "Streamer" identity
Users need to provide the relevant and necessary personal account information and complete the real-name authentication when apply for "Streamer" identity. Without the real-name authentication, you cannot apply to become a "Streamer". Furthermore, when you apply to withdraw (if any), you'll need to submit the photo of both front and back side of your ID to verify your identity. Besides, you need to provide information related to your bank account such as the bank account number, place of deposit, and the bank of deposit to ensure that the amount you withdraw can be transferred to your bank account successfully. If the above information is not submitted or is submitted but not as required, the withdrawal function cannot be achieved
(6) Search
When you use search function, we will collect your search keyword information, clipboard, to provide efficient search services
(7) Customer service for complaints
When you contact us, make a complaint or an appeal or consultation, you may be required to provide necessary personal information to verify your identity as a real user for the purpose of securing your account and system. In order to be able to contact you, solve your problem as soon as possible or to record the process and the results of the specific case, we may need to record our communications, correspondences or conversations, as well as related information (including account information, other information which you have provided as evidence(s), or your contact information). In case of absence of the above-mentioned information, we may not be able to reply in time.
(8) Security guarantee
To ensure the secured running of the software and services provided, protect network security, prevent cyber crimes, identify anomalies related to your account, and for the purpose of anti-fraud, we will collect data of your network access logs and user logs, device information and device location (including IP address, GPS location, and WLAN access point which provides related information, Bluetooth and base station/sensor information) software version, mode/type/status/operator of access to internet, SSID and BSSID, network quality, software installation list, currently running process, overall condition of the running applications, overall installation and usage performance, application source and other log information (details of usage time and frequency, device statistical information, critical operation paths, error logs, crash records, language and time zone, Internet Protocol (IP) address, Internet Service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data).
(9) Personalized recommendation, display or push services
In order to conduct feature analysis of your preferences, habits and locations, so as to provide you with customized services that will suit your better, we will collect the following data:
Unless authorized by you or otherwise required by laws and regulations, we will not combine this information with any personally identifiable information which you have provided in the application, to ensure that you will not be identified. We will combine this information with that from other services we provide, to perform feature and preference analysis through program calculations, and perform indirect crowd portraits based on feature tags to personalize recommendations to you, display or push specific live streams, audios, videos, ads and other information that may be of interest to you, or to recommend specific functions or services which suit you better:
(10) Additional function based on local storage
By enabling the local storage permission, you can download or cache pictures, videos and other contents to your mobile phone storage, and upload your local pictures, videos and other data to CHATTY from your mobile phone storage.
(11) Additional function based on contacts
You can grant us access to your contacts of your device, so as to find friends via contacts.
When providing the services to you, we may need to apply for certain device permissions of your device to collect the above information and enable relevant functions. These permissions are not allowed by default, and will only be activated with your express authorization to enable specific functions or services. You may also withdraw your consent and deny these permissions. In particular, your information will not be collected when the relevant functions or services are not needed, even if we have previously acquired your consent for these sensitive permissions. Besides, please be aware that we may use certain third-party SDK for the implementation of the functions and the security of our business operations and our products. You may also use H5 pages or mini programs developed by third parties when using our products, these third parties may also apply for the relevant operating system permissions.
The permissions which may be required are listed below:
(1) For Android System
(2) For IOS System
(1) Authorization for third parties
When you register or log in to the product through a third-party account, we may collect the public information (including avatar, nickname, gender, age) of the third-party account you used to log in, and bind the account to your product account. This is to help the platform to record your login identity as the CHATTY user, so as to provide products and/or services to you with higher quality. We will only collect and process your information to the extent you have authorized and consented. If you do not agree to authorize or refuse obtaining the above information, you will not be able to register or log in to the product through the third-party account, but it will not affect your normal use of other functions of the product.
After you log in via third-party account, that account will be bound to your CHATTY account. You can go to [My-Account settings-Account security] to unbind, or contact CHATTY's in-app customer service: [My-Customer Support]-Enter "Operator Service" for consultation.
(2) Information share by other users may contain information related to you.
Before providing any sensitive data, please reconsider clearly and ensure that the providing of your sensitive data is appropriate, and you agree that this sensitive data may be processed for the purposes and in the manner described in this Policy. We will collect and process the sensitive data that you have consented to provide to enable relevant functions, and will also allow you to express your disagreement of collecting and processing, however, your refusal to provide such information will affect the use of the relevant functions.
According to relevant laws and regulations, collecting your personal data in the following situations is statutorily stated by the law, which does not require your additional explicit consent:
Please be informed that in accordance with applicable laws, if we take technical measures and other necessary measures to process personal data, the data recipient cannot re-identify the specific individual and cannot recover, then the use of such processed data does not need to notify you and obtain your agree.
If we stop operating the CHATTY platform products or services, we will stop collecting your personal data in a timely manner, and notify you in the form of one by one delivery or announcement of the stop operation notice, and delete or anonymize the personal data related to the closed business held by us.
Similar technologies like cookies and device identification are ubiquitous on the Internet. When you use CHATTY and related services, we may use related technologies to send one or more cookies or anonymous identifiers to your device to collect information that identifying your access to and use of the Products. We promise that those cookies will not be used for purposes other than that described in this Policy. We use cookies and similar technologies mainly for the following functions or services:
(1) Sharing
We will keep your personal data confidential and will not share or provide to others except in the following situations:
For present, the category of our authorized partners including the following:
(2) Transfer
We will not transfer your personal privacy data to any company, organization or individual, except for the following:
(3) Public disclosure
We only publicly disclose your personal privacy data in the following situations:
(1) Place of storage
With regard to our products, as well as the services we provide, in order to provide services to our users all over the world, we operate globally. You hereby authorize us to transfer, store, and use your data in any country and region we operate, including:
Republic of Singapore. In doing so we shall protect the security of your data, the measures taken to protect your data will not lower than the standards of your country.
(2) Duration of storage
We will only retain your personal data for as long as necessary for the purpose stated in this policy, unless otherwise required by law. We shall determine the duration of storage mainly referring to the following criteria, whichever is longer:
When the duration of the storage exceeds the limit described above, your data will be deleted or anonymized.
CHATTY's products and services are designed for adults. If you are a minor, we recommend that you do not use our products and/or service. If you insist to use, you should read this policy together with your statutory guardian, and ensure that you have obtained the consent from them before using and providing your personal data to us.
If your guardian disagree with your use of our services or provision of any personal data to us in accordance with this Policy, please do not use and promptly inform us.
For the data that we have already collected with consent of the data subject's parents or statutory guardian, we will not process or disclose unless otherwise permitted by law, consented by the data subject's parents or statutory guardian, or in case where it is necessary for the protection of the minor.
If you are the guardian of the user who is a minor, and have questions in regard of the data of the minor under your care, please contact us through the contact information described in section 9 of this Policy "How to Contact Us". We will keep the data of the minor confidential and safe, in accordance with the relevant laws and regulations, as well as the provisions of this Policy. If we find in the prior verifiable guardian agree to the personal data collected under the condition of the minors, will try to delete the related data as soon as possible.
Please note that we do not allow minor under 12 years of age to register or use. If we identify that a user is a minor under the age of 12, or any information shared by other users contains personal data of minor, then the personal data of the minor shall be subject to both this Policy and the Children's Privacy Protection Statement.
If you are the guardian of the minor, you should read this Policy, specific privacy protection guidelines (if any) and children's privacy Protection statement carefully. If you have any questions with regard to the personal data protection of children under your custody, or any right of data subject to claim, please contact us through the contact information disclosed in the Children's Privacy Protection Statement, we will manage and reply to you within a reasonable time.
We attach great importance to your management of your personal data, and will with might and main to protect your rights to query, access to, modify, delete, revoke consent/authorization, cancel your account, complain and report, and change your privacy settings, so that you can protect your privacy and secure your personal data.
(1) Change or withdraw the scope of authorization
(2) Access, delete, correct/modify your personal data
After we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to immediately remove the relevant information from the backup system. We will securely store your personal data and isolate it from any further processing until the backup can be erased or anonymous.
(3) Cancel your account
You can apply to cancel your account in the following ways:
Self-service application for cancellation: [Account and Security] - [Account cancellation] to apply.
You can apply for CHATTY account cancellation only after meeting the CHATTY account cancellation conditions. CHATTY platform personnel can cancel CHATTY account after passing the CHATTY account cancellation requirements. You acknowledge and understand that the cancellation of your account is irreversible and that we will delete your information or anonymize you after you cancel your account, except as otherwise provided by laws and regulations.
After you cancel your account, all the content you have published will be anonymous. If you need to delete the content, please handle it by yourself before applying for cancellation.
The cancellation of an account does not in any way constitute a waiver or mitigation of any of the actions or responsibilities of the account prior to the cancellation.
(4) Restrict the automatic decision-making of the information system
In some business functions, we may make a decision based on a non-artificial automatic decision-making mechanism known as GOat-making, which includes information systems and other parts of the country. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will make a reasonable explanation on the premise of not infringing CHATTY's trade secrets or other users' rights and interests, social public interests and national interests.
(5) Complaints and reports
You can make a complaint or report according to our publicised system. If you believe that your rights may have been violated, or if you find evidence that your rights may have been violated, you may contact us through the contact information provided in section 9 "How to Contact Us" of this Policy.
(6) Respond to your above request
When you make the above request, we may ask you to verify your identity to protect the security of your account. If you refuse to provide relevant supporting materials, we will not be able to respond to your request.
Please understand that due to technical limitations, legal or regulatory requirements, we may not be able to meet all of your requirements, and we will respond to your request within a reasonable period of time.
Under the following circumstances, we will not be able to respond to your request in accordance with laws and regulations:
We may amend the terms of this statement in due course and such amendments form part of this statement.
Without your explicit consent, we will not limit your rights under this statement. We will use reasonable, appropriate, and obvious channels to remind you of relevant content updates after the application or official website has been updated or after the official announcement, so that you can understand any changes made in this statement. You can also go to [Contact Us]-[Privacy Policy] to view full contents of this Policy.
For major changes, we may also provide a more prominent notice to explain the specific changes in this statement, depending on the specific situation. (including but not limited to email, SMS, in-app message, announcement, home page or special reminder on the browsing page)
The major changes referred to in this statement are as follows:
If you disagree with the amended/changed version of this policy, you shall have the right to, and should, cease using CHATTY and its services. Under the circumstance where you continue to use CHATTY or its services, it will be deemed that you have agreed and accepted all/any of the amendments/changes.
If you have any questions, comments or suggestions about this policy, you can contact us through the following channels:
Email: Chatty_cs@olaparty.sg
We will reply to you within 7 working days.
The conclusion, entry into force, interpretation, amendment, supplement, termination, execution and dispute resolution of this agreement shall be governed by the laws of the Republic of Singapore, without regard to the principle of legal selection; if there are no relevant provisions in the law, refer to business practices and/or industry practices.
Disputes arising from using the CHATTY service and related to the CHATTY service will be resolved by the CHATTY operator in consultation with you. When the negotiation fails, either party shall submit to the Singapore International Arbitration Centre (SIAC), and the arbitration shall be conducted by it in accordance with the Singapore International Arbitration Centre (SIAC)'s arbitration rules. The place of arbitration shall be Singapore, and the language of arbitration shall be English.
If any clause of this agreement is deemed to be repealed, invalid or unenforceable, the clause shall be regarded as divisible and shall not affect the validity and enforceability of the remaining clauses of this agreement.
In the event of discrepancies between the English and Chinese versions of this policy, the Chinese version shall prevail.
The CHATTY platform operator (hereinafter referred to as "we") is committed to protecting the personal data of children who use our products or services. The Children's Privacy Protection Statement (hereinafter referred to as "this statement") and the "Privacy Policy" are intended to explain to statutory guardians of the children (hereinafter referred to as you) and children how we collect, use, store and process their personal data, as well as our providing access to, correction, deletion and protection of this information. Unless otherwise agreed, the terms and acronyms used in this statement have the same meanings as those in the "User Agreement" and "Privacy Policy".
Special Instructions for Child's Custodian:
CHATTY does not allow Users under 12 years of age to register or use. If it is identified that the user account is registered and used by a child, that account will be banned, and the data of the child will be secured in accordance with this statement. We hope you can cooperate with us to protect the personal data of your children. You should educate and guide your children to enhance their awareness and ability to protect personal data and remind them not provide to any online products and service providers their own personal data without your consent.
Special Instructions for Children:
We recommend that any child participating in online activities should obtain the consent of the Custodian in advance. If you are a minor under 12 years of age, you need to read this statement carefully with your Custodian and obtaining your Custodian's consent before using our products, services or provide any information to us.
Please understand that this statement applies to our activities such as the collection, processing, storage, sharing, transfer and disclosure of children's personal data through the Internet. Our Privacy Policy clarifies general ways of how we collect and process personal data, which also applies to children. In case there is any inconsistency certain terms between the Privacy Policy and this statement, that of this statement shall prevail. Outstanding issues which have not been accomplished in this statement shall be subject to the Privacy Policy. Please understand that due to the nature of Internet service, we may not be able to accurately identify that the actual user is a child. If you are the guardian of the child, and believe that we have collected or processed any personal data of the child under your custody, or have any question concerning this statement or any matter related to this statement, you can contact us through the channels published at the bottom of this statement, we will response or reply as soon as possible.
We remind you that we have used bold font to remind you of the important provisions in this statement which (may be) closely related to the rights and interests of you and the children in your custody, please read carefully.
If you have any questions or requests for personal data during reading this Statement, we provide you with a special feedback channel. For details, please refer to section 6 of this Statement, how to contact us. We will answer you as soon as possible
This statement contains:
Article 1 Collection and use of Children's Personal Data
Article 2 Sharing, Transfer and Disclosure of Children's Personal Data
Article 3 Storage and Protection of Children's Personal Data
Article 4 Management of Children's Personal Data
Article 5 Changes to this Statement
Article 6 Contact us
We strictly abide by the provisions of law, regulations and the user's agreement. We will collect the following personal data about you and the children according to the specific situation of the user's choice of products and services.
1. Share
We will only share children's personal data with third parties with the prior consent of the guardian, except in the following situations:
2. Transfer
3. Disclosure
In general, we prohibit the disclosure of children's personal data externally, but we may disclose children's personal data for the following purposes:
The personal data of children which we collect in our operations will be stored in the Republic of Singapore. We will ensure the security of the personal data, implement protective measures not lower than the standards in your country.
If we do not identify that the user is a child under the age of 12, we shall store/transfer, may include cross border transfer, the user's personal data in accordance with Article 4 "How do we store your personal data" of the Privacy Policy.
We will implement encryption and other technical measures to store children's personal data to ensure information security, will not store the data longer than necessary. Please refer to Article 4 "How do we store your personal data", Article 5 "How do we protect your personal data" and Article 6 "How do we deal with personal data of minors" of the Privacy Policy for detailed information on how we store and secure children's personal data.
When our products cease operation or services terminate, or the storage period expires, we will delete or anonymize your personal data and that of your child within a reasonable of time.
When we identify that the user is a child under the age of 12, the relevant account will be banned. The child user will no longer be able to manage his or her personal data through that account, however, you can manage your personal data as the child's guardian. If we handle the child's account to you for management, you can refer to Article 7 of privacy Policy "How you can manage your personal data" to manage the personal data of the child under your guardianship.
You and your child may also contact us (please refer to article 6 of this statement, "How to Contact Us") for feedback and information. We will reply to you in time after verifying your comments in your feedback. Please understand that during the verification process, we may need you to provide your child's account number, date of birth, contact information, ID information and other personal data, in order to reply to your requests after we verify your identity and your comments.
(1) Access to Children's Personal Data
You and the children in you custody can view the personal data provided or generated by the children's users in using our products or services, including but not limited to user names, passwords, avatars, nicknames, genders, unsolicited content, etc.
(2) Correction of Children's Personal Data
When you and the children in your custody find that the personal data of the children we collect, use and process is wrong, you can contact us to make corrections. We will take timely measures to correct the problems after completing the identity verification and verification.
(3) Delete Personal Data of Children
If there are the following situations, you and the children in your custody may request us to delete the personal data of the children collected, used and processed. We will promptly take measures to delete the problem after completing the identity verification and verification:
However, please note that if you and the child under Custodianship request us to delete the personal data, that user may no longer be able to use our products and services or some specific business functions in the products and services.
We may amend the terms of this statement in due course and such amendments form part of this statement.
Without your explicit consent, we will not limit your rights under this statement. We will use reasonable, appropriate, and obvious channels to remind you of relevant content updates after the application or official website has been updated or after the official announcement, so that you can understand any changes made in this statement.
For major changes, we may also provide a more prominent notice to explain the specific changes in this statement, depending on the specific situation.
The major changes referred to in this statement are as follows:
If you have any questions, comments or suggestions about this policy, you can contact us through the following channels:
Email: Chatty_cs@olaparty.sg
We will reply to you within 7 working days.